Shipping and Return Policies

Lifetime Refund Guarantee:

We believe true luxury should retain its value forever. That's why every piece comes with our perpetual satisfaction guarantee. Whether it's tomorrow or decades from now, your order is protected with a full refund promise - no questions asked, no time limits imposed.

We believe in absolute satisfaction with the items purchased from Aiconna, if you feel our products are not up to your standard, even after you have used them for decades to come, you can request a refund and we will fulfil our promise.

Return Shipping will be paid for by Aiconna, shipping and processing times will vary but can range from 5 to 7 business days or more in extraneous circumstances. 

Unfortunately items which have been heavily damaged or unverifiable as Aiconna products may not be returned, we may also reject returns at our discretion due to abuse of our policies or extraneous circumstances.

Please allow 5 to 7 days for a refund to process through and the amount credited to your bank after we have received the product. 

To start a return, you can email us at Support@Aiconna.com

Shipping and Delivery:

Your piece will be thoughtfully prepared, curated, and delivered over the next 7 to 9 days, 

95% of orders placed on Aiconna are prepared, curated, and delivered within 5 to 7 Days, extraneous circumstances may delay the shipping or processing time. This can range from natural disasters to very high volume which may impact carriers and staff.

International Delivery:

Currently Aiconna is only delivering and accepting orders from the United States, International orders can currently only be placed through our Concierge program and under Special Request only.

By completing your payment and finalizing an order with us, you agree to the following terms and conditions regarding the shipping and delivery of your order.